Privacy Policy

Last updated: November 2025

1. Introduction

Fusion Furniture (“we”, “us”, or “our”) is owned and operated by The Clean and Comfort Co Pty Ltd (ABN 97 665 713 735), an Australian-registered private company based in the Australian Capital Territory (ACT).
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.fusionfurniture.com.au, make a purchase, or visit our showroom.

2. Information We Collect

We collect personal information that is reasonably necessary for us to conduct our business and provide our services. This may include:

When you visit our website or store:

  • Name, address, email address, and phone number

  • Payment and billing information (processed securely via Shopify Payments, PayPal, or other gateways)

  • Delivery address and access instructions

  • Purchase history and customer service interactions

  • IP address, browser type, and cookies (for analytics and marketing)

When you contact us directly:

  • Details provided through forms, phone calls, emails, or in-store conversations

  • Any other information you voluntarily provide

We do not collect sensitive information (e.g. health, race, political opinions) unless legally required or explicitly provided by you with consent.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Arrange deliveries and communicate order updates

  • Respond to enquiries and provide customer support

  • Improve our products, website experience, and service offerings

  • Send updates, promotions, or offers (if you’ve opted in)

  • Comply with Australian tax, consumer, and privacy laws

We do not sell, rent, or trade your personal information to third parties.

4. Disclosure of Personal Information

We may share your personal information only with trusted third parties necessary to operate our business, including:

  • Delivery and logistics partners

  • Payment processors and fraud prevention services

  • IT, hosting, and marketing providers (including Shopify and Google Analytics)

  • Legal, accounting, and regulatory bodies as required by law

These third parties are only provided with the information necessary to perform their functions and are required to protect it in line with Australian privacy standards.

5. Cookies and Analytics

Our website uses cookies and similar technologies to enhance user experience, track website performance, and deliver relevant advertising.
You can control cookie settings via your browser; however, disabling them may limit certain website features.

We also use analytics tools (such as Google Analytics and Shopify’s internal analytics) to monitor website traffic, improve our content, and understand customer behaviour.

6. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Data collected online is stored securely through Shopify’s encrypted servers and our internal systems.

If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it.

7. Overseas Disclosure

Some of our service providers (such as Shopify and Google) may store or process information outside Australia.
We ensure that any overseas transfer of data complies with the requirements of the Australian Privacy Principles and is adequately protected.

8. Access and Correction

You have the right to access and correct the personal information we hold about you.
If you believe any of your information is inaccurate, out-of-date, or incomplete, please contact us using the details below and we will update it promptly.

9. Marketing Communications

If you subscribe to our newsletter or promotions, we may send you marketing communications related to our products and offers.
You can opt out at any time by clicking the “unsubscribe” link in any email or contacting us directly.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information

  • Request corrections or deletion of inaccurate data

  • Withdraw consent for marketing communications

  • Lodge a complaint if you believe your privacy has been breached

11. How to Contact Us

If you have questions about this Privacy Policy, wish to access or correct your data, or make a privacy complaint, please contact:

Fusion Furniture (The Clean and Comfort Co Pty Ltd)
Email: info@fusionfurniture.com.au
Phone: +61 414 208 477
Address: Fyshwick, ACT 2903, Australia