Refund & Return Policy

Fusion Furniture offers a 24-hour return policy, which means you have 24 hours from the time of delivery to request a return.

Eligibility:

• The item must be in the same condition as when delivered — unworn, unused, with tags, and in its original packaging.

• The item must not be opened or repacked; opening or repacking will void the return eligibility.

• You must provide proof of purchase (receipt or invoice).

Customer Responsibility:

• The customer is responsible for returning the item to our warehouse in the same condition as received.

• The item must be delivered safely and securely. Any damage occurring during return transport is the customer’s responsibility and may void eligibility for a refund.

• Delivery costs are non-refundable. If delivery was included with your order, any return will be charged at our standard delivery rates.

• For purchases made using third-party payment providers (e.g., Zip Pay, Afterpay), any service or transaction fees charged by the provider will be passed on to the customer and are non-refundable.

To initiate a return, please contact us at support@fusionfurniture.com.au