This Warranty Policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the ACL.
1. LOUNGES & SOFAS
Fusion Furniture provides warranty coverage against manufacturing defects as follows:
- Structural Frame: Five (5) years, covering defects in materials or workmanship affecting the internal frame structure.
- Foam, Springs and Internal Components: One (1) to Three (3) years depending on the model, covering manufacturing defects only.
- Fabric, Stitching and Upholstery: Twelve (12) months, covering manufacturing faults only.
- Recliner Mechanisms and Electrical Components: Twelve (12) months against manufacturing defects.
This warranty covers defects in materials or workmanship under normal household seating use only.
2. STRUCTURAL MISUSE
Fusion Furniture products are designed strictly for normal seated use in a residential environment. They are not designed to withstand impact force, excessive weight loading or misuse.
Jumping and Impact Damage
Warranty does not cover damage caused by:
- Jumping on sofas or recliners;
- Standing on seats, cushions or backrests;
- Children bouncing on furniture;
- Dropping body weight forcefully onto seating surfaces;
- Any repeated impact loading.
Damage caused by impact force is not considered a manufacturing defect.
Armrest Misuse
Armrests are designed for arm support only and are not intended to support full body weight.
Warranty does not cover damage caused by:
- Sitting on armrests;
- Leaning full body weight onto armrests;
- Children climbing, standing or sitting on armrests;
- Applying downward or side pressure causing frame stress.
Any structural movement, cracking, loosening or separation caused by weight-bearing on armrests will be classified as misuse.
Damage caused by overloading, excessive force, twisting of the frame while reclined, or strain on mechanical components will not be treated as a manufacturing defect.
3. STITCHING & SEAM POLICY
Fusion Furniture covers genuine manufacturing defects in stitching that occur under normal seated residential use.
However, warranty does not cover stitching or seam damage caused by:
- Excessive weight or overloading;
- Sitting on armrests;
- Jumping or impact;
- Friction from repeated rubbing;
- Pets clawing or scratching;
- Use of harsh cleaning chemicals;
- Natural stretching or tension over time;
- Loose threads that do not affect structural integrity.
Fusion Furniture reserves the right to inspect seam tension and stress points to determine whether separation is caused by manufacturing fault or external force.
